Refund & Return Policy
- General Orders:
- You may cancel your order and receive a full refund before El Abed Coffee approves and begins processing your order.
- If you wish to cancel after your order has been accepted and processing has started, please contact us immediately via the website’s live chat feature.
- Please note that El Abed Coffee reserves the right to issue only a partial refund or decline a refund if the cancellation request is made after the order has been accepted.
- Once order processing has begun, cancellations are no longer possible
- Orders that have already been delivered cannot be canceled or refunded.
- Coffee Beans Orders:
- Orders for ground coffee cannot be canceled, returned, or exchanged under any circumstances.
- Refunds:
- Refunds may take up to 25 days to be fully processed and transferred.
- If you do not receive your refund within this period, please contact us at:
- Discounted Products:
- Refunds apply only to products purchased at full price.
- Discounted or promotional items are not eligible for refunds.
Online Payments: Refunds for online payments are also subject to the terms and conditions of the payment provider (e.g., PayPal, Fawry). We recommend reviewing their refund policies as well.